When buying online it can be hard to know what's the perfect size for you, we have made sure to add a sizing guide below all items on the website to make sure you can order your garment with the perfect fit. Our sizing is true to size unless stated otherwise, so if you wish for an oversized fitting we would recommend for you to order a size larger than your perfect fit. If you still have doubts make sure to contact us on Instagram or at our contact form and we will be more than happy to help.

We currently accept the following payment methods: Visa, MasterCard, American Express, Maestro, iDEAL, Bancontact, Shop Pay, Apple Pay, Google Pay and PayPal.

We recommend that you wash all your clothing inside out on 30°C, with separate colors if possible.

To track the status of your order, please use the tracking number provided in the shipping confirmation email. For pre-order items, the estimated time of arrival (ETA) is provided in the product description.

Yes, we do ship worldwide. Shipping costs vary per region. You'll see the exact rate at checkout. Keep in mind that additional customs fees or taxes may apply depending on your country.

Shipping labels are occasionally created before the items are shipped, leading to delays in tracking updates. If you encounter such delays, rest assured that your order is in progress.

Only if your order has not been shipped yet, you can update the shipping address by contacting us through our contact page with your order number and corrected address details.

Please check whether your order was delivered to neighbours or left at a pickup point. If you still can't locate your package, please contact us through our contact page with your order number and details of the issue. We will initiate an investigation with the shipping carrier and work to resolve the situation.

If the item doesn't fit or doesn't work for you, there is possibility to return your order within 14 days after the delivery date. You can find all info about returns here.

If you wish to exchange you can simply retour the item you don't want, you'll get a refund once it arrived at Distinctive Studio. You can order a new item yourself from our website!

Yes, you are responsible for the return shipping cost. Shipping fees are non-refundable. For returns, please contact us through our contact page so we can guide you through the process and ensure everything runs smoothly.

Typically it takes 5-8 business days to receive your order. Except if your order contained a pre-order item or in busy days (black Friday, big drop, sale) it may take longer. We’re doing our best to deliver it as fast as possible! You can also check the estimated date underneath each product.

Please check your spam or junk folder. If the confirmation email is still not found, please contact us through our contact page, and we will assist you in verifying your order status.

Yes, items can be added or removed from your order if they haven't been shipped yet. Please reach out to us through our contact page with your order number and the changes you'd like to make. We will update your order and process the payment difference or refund accordingly.

Once the order has been shipped, cancellation is no longer possible. If your order has not yet been dispatched and you wish to cancel, please contact us via our contact page with your order number and cancellation request. We will do our best to assist you.

Please email us at distinctive.studio@hotmail.com with your order number and clear photos of the damaged or defective item. We will assess the situation and provide instructions on how to proceed.

Please contact us through our contact page with your order number and details of the incorrect item received. We will work to resolve the issue and provide instructions for the return or exchange process.